Spas

E15 appears when the Wi-Fi module detects a trasmition problem.

In order to verify the status of the module, follow these procedures:

1. Push any button to reset the alarm.

2. Push the Wi-Fi button for three seconds.

If the alarm disappears, the problem is solved. If the alarm appears again, it means that the Wi-Fi module is broken. Contact us to get assistance or a replacement. If the Wi-Fi module is broken, you can used the spa in manual mode. Push any button in order to reset the E15 and enjoy the spa.

Please follow the procedure below:

1. Check if the nozzles are open

2. Check if the temperature of the motor is too high and the security system stopped the motor. Unplug the SPA pump and wait two hours until it has cooled down.

The problem is probably caused by the instability of the power in your house. Consult your electrician or the local power supply to solve the problem.

Two CR2032 batteries.

You can find Profile in pages, and then click the Technical support.

The device only supports distributing 2.4G network and does not support 5G network.

It may take several hours to reach the set temperature. It will depend on the starting water temperature, the environment temperature and the set temperature.

• The temperature of the water increases by 1.5°C to 2.0°C (34.7°F to 35.6°F) per hour if the power supply in your country is 220V.

• The temperature of the water will increase by 1°C to 1.5°C (33.8°F to 34.7°F) per hour if the power supply in your country is 110V.

IMPORTANT: to increase the performance of the heating function in Bestway's spa, follow these suggestions:

1. Clean the filter cartridge every day, and if necessary, replace with a new one.

2. Always keep the spa cover with inflatable lid in place when performing the heating function.

It may take several hours to reach the set temperature. It will depend on the starting water temperature, the environment temperature and the set temperature. The temperature of the water increases 2℃ (35ºF) per hour if the power supply in your country is 220V. The temperature of the water will increase 1℃ (33ºF) per hour if the power supply in your country is 110V. IMPORTANT: to increase the performance of the heating function in Bestway's spa, follow these suggestions:

1. Clean the filter cartridge every day, and if necessary, replace with a new one.

2. Always keep the spa cover with inflatable lid in place when performing the heating function.

This app supports Android 7.0 version and above or iOS 10.0 and above.

If you push the test button, it is normal to hear a beeping sound. The beeping is to confirm that the internal test is finished. Unplug and plug the pump back in, and your pump is ready to use.

It is not recommended to use public Wi-Fi. Connecting to public Wi-Fi can cause problems when you input verification codes during login.

Pinkish staining is a by-product of a microorganism called Streptoverticillium Reticulum. The microorganism is often present in areas of high humidity and is usually deposited by the rain. Although the vinyl coating on a spa is treated to resist bacteria (meaning it is not a suitable food source), it is still a perfect host site for this particular microorganism. Other than looking strange, the staining should not affect the use of your liner or enjoyment of your spa. Despite the fact that the pinkish staining is extremely difficult to remove, regularly cleaning your liner by scrubbing it should prevent Streptoverticillium Reticulum from ever appearing.

6CF or GCF may appear in the first use due to Bestway's high level of safety control. This alarm appears when the socket where the spa is connected does not have proper ground connection. Contact your electrician to solve the problem on the socket. If the electrician cannot solve the problem, submit a support form to get assistance or a replacement.

If the pump doesn't heat the water when the heat button is activated and the filtration system is operating, follow these steps:

- The setting temperature is too low: increase the temperature until 40°C, using the Temperature Adjustment Buttons on the control panel (see the PUMP OPERATION part of the owner’s manual)

- The reset button operation has not been performed: press the “Reset” button (see the PUMP OPERATION part of the owner’s manual)

- The environment is cold: place the top cover on the spa and start the pump

- The filter cartridge is dirty: clean/replace the filter cartridge (see the MAINTENANCE part of the owner’s manual)  

IMPORTANT: the heating system is capable of increasing the water temperature by approximately 1.5 to 2.0 °C (3-4 °F)  if your power supply is 220V-240V  and 1-1.5 (2-3 °F) if your power supply is 110V-120V.  Refer to 20°C of environment.

After 72 hours of filtration, the pump will hibernate and flash “End” with the current water temperature. When the pump is hibernating, both the heating and the water filter functions are disabled. To reactivate the pump, press the lock/unlock button for 3 seconds.

The remote control is set to turn off after 20 seconds of no activity.

Bestway's spa heater has a power saving function and a 30 minute "auto shut-off" for the massage system. To restart the massage function, push the massage button again.

IMPORTANT: the control panel will lock after five minutes without operation. Push the lock/unlock button to restart normal operation of the control panel.

There is a problem on the thermo-fuse on the PTC.

Too much salt has been added or too much water has evaporated.

Please follow below steps:

1. Unplug the pump.

2. Drain 20% of the water and add fresh water to the spa.

3. Plug the pump back in and re-start the Salt Chlorinator System.

4. If the “E10” code is displayed again, please repeat the above steps.

Not enough salt for sanitizing.

Please follow below steps:

1. Unplug and plug the pump back in.

2. Start the HydroJet System.

3. Gradually add 1.1 lbs / 0.5 kg salt to the water.

4. Wait untill the salt is dissolved.

5. Start the Salt Chlorinator System.

6. If the “E11” code is displayed again, please repeat the above steps.

The system has detected some water leakage inside the pump.

This problem normally occurs when a new inflatable liner has been purchased or replaced under warranty. New inflatable liners need a little time to expand before they reach the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size.

IMPORTANT: to inflate the inflatable liner use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.

If the HydroJet fuction doesn't work, follow these instructions:

1. Check that your filter pump is turned on and make sure you have already purged the air. For this operation, see the FAQ related to the filter pump.

2. Check if the control valve on the B port is open, and if the knob on the side of the HydroJet console is in the open position.

3. Make sure that the switch on the top of the HydroJet console is in the HydroJet position.

4. Make sure that the HydroJet nozzles are rotated clockwise with the maximum power.

When you set up the spa liner for the first time, the liner may seem to be smaller than the the leather cover. The inflatable PVC part is smaller because after filling it with water and after time, the PVC will expand. This design avoids the size of the liner increasing and breaking the leather cover. The same situation will occur when a new PVC inflatable liner has been purchased or replaced under warranty. New inflatable liners need a little time to expand before they reach the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size.

IMPORTANT: to inflate the inflatable liner use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

This problem normally occurs when a new lid has been purchased or replaced under warranty. New lids need a little time to expand before they reach the correct size. The rate at which the lid expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal, and we have never had a lid that has not expanded to the correct size. The difference will not influence the performance of the lid.

IMPORTANT: to inflate the inflatable lid, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.

It's possible the Wi-Fi is not connecting because:

1. The pump has been connected to the wrong frequency band.

2. The pump location is too far from the router

3. Set up the wrong Network Name.

4. The Wi-Fi password used during connection is wrong.

5. The strength of the Wi-Fi signal is not stable.

6. There is an appliance near the pump or the router that is creating signal interference.

7. Your phone is not connected to the Wi-Fi network during registration.